Privacy Policy

1. Introduction and Contact Information

Synthos operates AI integration services in Bangkok, Thailand. We are committed to handling your personal data responsibly and in accordance with applicable Thai data protection regulations.

Data Controller: Synthos

Address: 199/22 Rama IX Road, Khwaeng Huai Khwang, Khet Huai Khwang, Bangkok 10310, Thailand

Email: [email protected]

Phone: +66 2 643 9215

2. Data Collection

2.1 Personal Data We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, and business address when you submit inquiries or engage our services
• Professional Information: Company name, job title, and relevant business information for service delivery
• Communication Data: Content of messages, meeting notes, and project-related communications
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies

2.2 How We Collect Data

• Directly from you through contact forms, email communications, and meetings
• Automatically through our website using cookies and similar technologies
• Through third-party analytics services that help us understand website performance

2.3 Legal Basis for Processing

• Consent: When you submit forms or agree to receive communications
• Contract Performance: To deliver services you've engaged us to provide
• Legitimate Interests: To improve our services and communicate about relevant offerings
• Legal Obligations: To comply with Thai laws and regulations

3. Data Usage

3.1 How We Use Your Data

• To respond to your inquiries and provide requested information
• To deliver our AI integration services and maintain client relationships
• To communicate about projects, updates, and relevant service information
• To improve our website functionality and user experience
• To analyze service usage and develop new offerings
• To comply with legal and regulatory requirements

3.2 Data Sharing

We do not sell or rent your personal data. We may share data with:

• Service Providers: Cloud hosting, email services, and analytics platforms that help us operate
• Professional Advisors: Legal and financial advisors when necessary
• Legal Authorities: When required by Thai law or to protect our legal rights

3.3 Marketing Communications

With your consent, we may send you information about our services. You can opt out at any time by clicking unsubscribe links in emails or contacting us at [email protected].

4. Data Protection Measures

4.1 Security Measures

• Data encryption during transmission using SSL/TLS protocols
• Secure storage on protected servers with access controls
• Regular security assessments and updates to protect against vulnerabilities
• Staff training on data protection practices
• Confidentiality agreements with all team members

4.2 Data Retention

We retain personal data for the following periods:

• Client Data: Duration of engagement plus 7 years for legal and accounting purposes
• Inquiry Data: 2 years from last contact if no engagement occurs
• Website Analytics: 26 months in accordance with Google Analytics retention settings
• Marketing Data: Until you withdraw consent or 3 years of inactivity

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. For detailed information about our cookie usage, please see our Cookie Policy.

Cookie types we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track effectiveness of our communications

6. Your Rights

Under Thai Personal Data Protection Act (PDPA) and applicable regulations, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for marketing or legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge Complaint: File a complaint with the Personal Data Protection Committee

To exercise these rights, contact us at [email protected]. We will respond to verified requests within 30 days.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. International Data Transfers

Your data is primarily processed and stored in Thailand. If we need to transfer data internationally for service delivery, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our services are intended for business use by adults aged 18 and over. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

10. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities within 72 hours in accordance with Thai PDPA requirements.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through:

• Posting the updated policy on our website with a new "Last Updated" date
• Email notification to active clients
• Notice on our website homepage for significant changes

Continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data: